Delivery Area:
We ensure comprehensive shipping services across the entire United States, covering all locations.
Shipping Costs:
We are pleased to offer free shipping on all orders placed with us, providing you with added convenience.
Estimated Delivery Times:
• Handling Time: Your order will be processed within 1-2 business days (Monday-Friday).
• Transit Time: Once your package is shipped, you can expect it to arrive within 2-4 business days (Monday-Friday).
• Order Cutoff Time: To ensure prompt processing, please place your order by 6:00 pm (GMT-5:00) Eastern Standard Time (New York).
Order Tracking:
Rest assured that as soon as your order is shipped, you will receive an email notification from us. This email will include a tracking number, allowing you to monitor the progress of your package. Please allow up to 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving the shipping confirmation email, please contact us at help@poweler.com. Kindly provide your name and order number, and we will promptly investigate the matter on your behalf.
To conveniently track your order, please visit our website poweler.com and access the Tracking page.
Returns:
We gladly accept returns within 30 days of the delivery date, provided that the item is unused and in its original condition. Meeting these requirements qualifies you for a full refund of the order amount, excluding the shipping costs associated with the return.
Damaged Items:
In the unfortunate event that your order arrives damaged, please notify us immediately by contacting us at help@poweler.com. Kindly include your order number and attach a photo showing the condition of the item. We handle these cases on an individual basis and will make every effort to find a satisfactory solution. For more detailed information, please refer to our Return and Refund Policy.
Cancellation:
If you wish to cancel your order, you can easily do so within 24 hours of placing it by following the instructions provided in your confirmation email under the “Changed Your Mind?” section. For cancellations requested after 24 hours, please send an email to help@poweler.com, and we will assist you accordingly.
Lost or Missing Items:
If you suspect that an item from your order is missing, please reach out to our dedicated customer support team at help@poweler.com. We will promptly assist you in tracking down the missing item or finding a suitable resolution to address the issue.
For any further inquiries or assistance, please do not hesitate to contact us at help@poweler.com. We are here to provide you with the support you need.
Contact Information:
Email: help@poweler.com
Phone: +1 254 978-6706
Business Address: 2326 N St, Sacramento, California, 95816, United States